Enterprise Cybersecurity Program Support

Client Experience Summary

SIRC partnered with the customer to deliver a comprehensive Penetration Testing as a Service (PTaaS) program that enabled continuous, on-demand security testing across multiple environments. As the Prime, SIRC worked closely with development, security, and leadership teams to tailor reporting, streamline workflows, and ensure testing results were actionable and aligned with operational priorities.

Through SIRC’s delivery model and use of industry-leading PTaaS technologies, the customer gained improved visibility into vulnerabilities, testing coverage, and remediation status. Real-time analytics, transparent testing activity, and historical insight allowed teams to better understand risk and track progress over time. The ability to pause and resume testing and verify patches on demand helped accelerate remediation efforts and improve overall security posture.

Areas of Value Delivered

Client experience language reflects anonymized customer outcomes. Specific agency and technology details have been removed to maintain confidentiality.

Enterprise IT & Cybersecurity Support Engagement

Performance Summary

SIRC provided reliable and responsive customer service throughout the engagement, maintaining clear communication and timely support across program stakeholders. The team demonstrated flexibility, professionalism, and a strong commitment to service quality.

The supported tools and solutions were used effectively in operational workflows, enabling teams to complete their work efficiently and without disruption.

Key Performance Areas

Service Quality
The contractor consistently delivered responsive support and remained accessible throughout the engagement, addressing inquiries and requests in a timely manner.

Cost & Invoice Management
Billing was accurate, submitted on time, and remained within agreed contractual parameters.

Program Management
SIRC demonstrated a cooperative and solution-oriented approach. Issues were promptly assessed and addressed with appropriate corrective actions to ensure continuity of service and minimal operational impact.

Testimonial language is derived from official customer performance feedback. Specific agency and tool references have been removed for confidentiality.

Federal Civilian Agency | Cybersecurity & Investigative Tools Support

Contract Information

Contract Number(s):
NNG15SD74B
70CMSD21FR0000080

Client Assessment Summary

SIRC delivered consistent, high-quality customer service throughout the entire period of performance. The team remained accessible and responsive, providing timely answers and support to both program stakeholders and headquarters personnel.

The implemented solution was successfully utilized by analysts during investigative activities, directly supporting operational teams and enabling effective case analysis. SIRC’s responsiveness and technical support contributed to uninterrupted service delivery and mission continuity.

Performance Areas Assessed

Quality of Service
The contractor demonstrated strong customer service across the life of the contract, maintaining availability and responsiveness while supporting operational and headquarters teams in a timely manner.

Cost Control
Invoices were submitted on time and remained within the scope and limits of the contract.

Management & Responsiveness
The contractor maintained a positive history of reasonable and cooperative engagement with the agency. Any issues that arose were promptly assessed, addressed, and resolved through appropriate corrective actions, preventing service disruptions.

Client feedback excerpted from official contract performance assessments. Agency details are summarized for confidentiality.